The Employer Complaints Policy and Procedure

Stage 1

How can you let us know if you have a complaint about your course or a service provided by the College?

We recommend that you firstly discuss the problem with the member of staff concerned as he/she may be able to resolve the problem or will pass on your complaint to someone who can look into your concerns. If this does not resolve the issue you can make a formal complaint.

Stage 2

How can you make a formal complaint?

Please put your complaint in writing to the College Principal:

Diane Dale
Wiltshire College Chippenham
Cocklebury Road
Chippenham SN15 3QD

How will we deal with any formal complaint you raise with us?

We will acknowledge receipt of your complaint in writing within 5 working days from receipt of your complaint.
We will investigate the matter(s) you have raised.
We will provide an initial response within 10 working days.
We will attempt to redress your complaint to the best of our ability.

Stage 3

What should you do if you do not agree with the way your complaint has been dealt with?

If you do not agree with the outcome of a complaint that we have investigated using the College procedures and wish to appeal, you may write to the Principal within 10 working days of being notified of the outcome of the complaint. The Principal will refer the issue to the Governing body for a final decision.